Guest Services- Satellite Music Hall

Live Nation Entertainment•Memphis, TN

About The Position

The Guest Service member interacts with customers to provide information about products and services and to handle and resolve complaints. Ushers, greeters, and ticket takers may engage with guests, visiting artists, artist management, patrons, members of the public, and venue administration. Front of House Staff may also perform other appropriate duties within the scope of caring for and maintaining the venue, customer service, guest experience, post-show breakdown, and guest and staff safety and emergency response.

Requirements

Customer-service driven.
Strong strategic thinking and creative problem-solving skills.
Excellent verbal, written, and interpersonal communication skills.
Acute sense of judgment, tact, and diplomacy.
Strong sense of teamwork and ability to execute programs.
Ability to walk constantly, climb stairs, and lift and carry more than 50 pounds; occasional sitting is required.
U.S. applicants must possess work authorization that does not require employer visa sponsorship.

Nice To Haves

Desire to have fun and enjoy live music.

Responsibilities

Greet guests and scan tickets upon entry to the venue.
Answer guest questions and assist guests in locating their seats.
Examine tickets for entry to various seat levels and verify the authenticity of tickets or passes.
Help keep the venue safe, clean, and presentable.
Resolve guest complaints or problems.
Assist guests with special needs, including seat accommodations.
Guide guests to exits or provide instructions and assistance during emergencies.
Help verify staff credentials for generally restricted areas when needed.
Give patrons directions to places inside or outside the venue.
Help ensure guests are safely enjoying the show.
Assist at informational kiosks or displays when needed.
Perform other appropriate venue care, customer service, guest experience, post-show breakdown, and safety or emergency-response duties as assigned by management.