Guest Services- Satellite Music Hall

Live Nation Entertainment•Memphis, TN

About The Position

The Guest Services member interacts with customers to provide information about products and services and to handle and resolve complaints. Front of House staff may engage with guests, visiting artists, artist management, patrons, and other members of the public or administration. Staff may also carry out other appropriate duties within the scope of venue care and maintenance, customer service, guest experience, post-show breakdown, and guest and staff safety and emergency response. The role emphasizes safety, care, service excellence, and efficiency while helping guests enjoy live music events.

Requirements

Customer-service driven.
Strong strategic-thinking and creative problem-solving skills.
Excellent verbal, written, and interpersonal communication skills.
Acute judgment, tact, and diplomacy.
Strong teamwork and ability to execute programs.
Position requires constant walking and stair climbing, lifting and carrying more than 50 lbs, and occasional sitting.
U.S. applicants must possess work authorization that does not require employer visa sponsorship.

Nice To Haves

Desire to have fun and enjoy live music.

Responsibilities

Greet guests and scan tickets upon venue entry.
Answer guest questions and help guests locate their seats.
Examine tickets for entry to different seating levels and verify the authenticity of tickets or passes.
Help keep the venue safe, clean, and presentable.
Resolve guest complaints or problems.
Assist guests with special needs, including seat accommodations.
Guide guests to exits or provide instructions and assistance during emergencies.
May help verify staff credentials for generally restricted areas.
Give patrons directions to places inside or outside the venue.
Ensure guests are safely enjoying the show.
May assist at informational kiosks or displays around the venue.
Carry out other appropriate duties related to venue care and maintenance, customer service, guest experience, post-show breakdown, and safety or emergency response.