Guest Services Technician

Wake County Government • Raleigh, NC

13d • $25 - $30 • Onsite

About The Position

Make a difference in our community and join the Homeless Services team! In partnership with the community, the Homeless Services team offers high quality and effective human services to persons who are experiencing homelessness or who are experiencing a housing crisis. The South Wilmington Street Center (SWSC) offers an array of support services to the homeless citizens of Wake County. The center has 195 beds that are utilized 365 days a year to assist homeless adult males in the community. SWSC provides more intense services through the Progressive Housing Program. These men are provided with support either through group interaction or individual one-on-one support from a Social Worker to assist them in obtaining self-sufficiency. The men are guaranteed a bed each day as they progress toward their goals and permanent housing. They are also provided with 3 meals daily, breakfast, lunch, and dinner, along with hygiene kits, access to showers and laundry and outreach and engagement services from our staff. In this role, you will work various shifts at our 24-hour facility on an as-needed basis. The Guest Services Technician is an essential member of the South Wilmington Street Center team, working proactively to help ensure the center operates at its fullest potential.

Requirements

• High school diploma or GED
• No specific experience required
• Equivalent education and experience are accepted
• Ability to recognize and respect individual differences, including people experiencing homelessness and those with physical or behavioral challenges
• Ability to communicate clearly and concisely, both verbally and in writing; listen actively and respond appropriately
• Ability to effectively use office equipment and technology, including Microsoft Office applications and CHIN
• Ability to coordinate work, multitask and adapt to changing priorities in a fast-paced environment
• Ability to observe, monitor, collect and record data; assess accuracy, validity and integrity
• Ability to work independently and complete tasks accurately with high attention to detail

Nice To Haves

• Experience working with the homeless population
• Associate's Degree in a Human Services or equivalent field
• Customer Service Experience

Responsibilities

• Work various shifts at our 24-hour facility on an as-needed basis.
• Ensure the center operates at its fullest potential.
• Recognize and respect individual differences, including people experiencing homelessness and those with physical or behavioral challenges.
• Communicate clearly and concisely, both verbally and in writing; listen actively and respond appropriately.
• Effectively use office equipment and technology, including Microsoft Office applications and CHIN.
• Coordinate work, multitask and adapt to changing priorities in a fast-paced environment.
• Observe, monitor, collect and record data; assess accuracy, validity and integrity.
• Work independently and complete tasks accurately with high attention to detail.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED