Temporary Guest Services Technical Support Associate
About The Position
We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: “Life’s a Party, We’re Makin’ It Fun!” and “So Much Fun It’s Scary!” At Spencer’s and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all. One Team / One Goal We are leaders and owners of our business success. Whether it’s developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.
Requirements
- High school diploma or GED required
- One to three months of related experience and/or training, or an equivalent combination of education and experience
- Proficient in Microsoft Office applications, including Word, Excel, and Outlook
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- Ability to collaborate with and support other associates and teams
Responsibilities
- Receive, log, and document support requests using established case management workflows
- Communicate clearly with guests, store associates, field team members, and internal partners to identify issues and determine appropriate resolution paths
- Follow flow charts, diagrams, and documented procedures to guide troubleshooting and determine next steps
- Identify and isolate issues to determine resolution options, including troubleshooting, escalation, or part replacement
- Assist store associates and field team members with ISE setup and animatronic troubleshooting using established guidelines
- Process and ship required parts to guests as needed
- Coordinate with partnering departments to ensure enhancements and defect corrections meet guest and store requirements
- Document trends, recurring issues, and resolutions for reporting and continuous improvement
- Perform other duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
