Guest Services Team Member - Burlington Pickleball Complex
About The Position
The Guest Services Team Member is the first point of contact for guests at the Burlington Pickleball Complex. The role provides excellent customer service and requires broad knowledge of the facility’s programs and offerings. The position is part-time and non-exempt, and reports to the General Manager. The Burlington Pickleball Complex is a sports, recreation, and entertainment destination focused on the health and economic vitality of Burlington, North Carolina. It is managed by Sports Facilities Management, LLC, a Sports Facilities Companies company. The company describes its culture as collaborative, supportive, entrepreneurial, team-oriented, and focused on accountability, excellence, and service.
Requirements
- Must be at least 18 years of age.
- Must possess a valid driver's license.
- Flexible work schedule, including nights, weekends, holidays, and long hours, and regular attendance are necessary.
- Weekends are required.
- Excellent verbal and written communication skills.
- Proficient computer skills with basic software platforms.
- Ability to maintain focus in a high-volume, fast-paced environment.
- Excellent guest service skills.
- Detail-oriented with outstanding organizational skills.
- Ability to multitask, prioritize, and remain calm and focused in difficult and stressful situations.
- Must be respectful and friendly to athletes, guests, visitors, spectators, leaders, and fellow Team Members.
- Must work well with others.
- Must take personal initiative for the betterment of the team and venue.
- Commitment to the safety and well-being of others.
Nice To Haves
- Customer service experience preferred.
- Experience with pickleball preferred.
Responsibilities
- Greet members and guests and provide information and wayfinding.
- Assist with selling membership packages and court rentals.
- Provide courteous, friendly service to members and guests.
- Provide guests with information about matters such as transportation and restaurants.
- Know facility programs, including their formats, pricing, and meeting dates and times.
- Record waivers and event information.
- Maintain confidentiality and discretion regarding guest and Team Member information.
- Professionally resolve guest concerns and complaints or direct them to the appropriate manager.
- Know and enforce venue policies and procedures.
- Complete special projects, daily assignments, and other assigned duties.
- Manage office-supply inventory and reorder items as needed.
- Assist with opening and closing procedures.
- Assist with venue preparation for events.
- Assist with event and parking operations during major events.
- Become proficient with membership and facility scheduling software platforms.
- Assist with basic venue upkeep.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
