Guest Services Team Member - Burlington Pickleball Complex

The Sports Facilities Companies•Burlington, NC

3d•Onsite

About The Position

The Guest Services Team Member is the first point of contact for guests at the Burlington Pickleball Complex. The role provides excellent customer service and requires knowledge of the facility’s programs and offerings. The position is part-time and non-exempt, is based in Burlington, North Carolina, and reports to the General Manager.

Requirements

Must be at least 18 years of age.
Must possess a valid driver's license.
Customer service experience is preferred.
Experience with pickleball is preferred.
Must have a flexible work schedule, including nights, weekends, holidays, and long hours, and maintain regular attendance.
Weekend availability is required.
Excellent verbal and written communication skills.
Proficient computer skills with basic software platforms.
Ability to maintain focus in a high-volume, fast-paced environment.
Excellent guest service skills.
Detail-oriented, with outstanding organizational skills.
Ability to multitask, prioritize, and remain calm and focused in difficult and stressful situations.
Must be respectful and friendly to athletes, guests, visitors, spectators, leaders, and fellow Team Members.
Must work well with others and take personal initiative for the betterment of the team and venue.
Commitment to the safety and well-being of others.
Ability to lift 30 pounds waist-high.
Ability to sit or stand for extended periods, including outdoors.
Ability to work in outside weather conditions and exposure to outdoor temperatures, hot, wet, and humid conditions.
Ability to operate a computer.

Nice To Haves

Customer service experience.
Experience with pickleball.

Responsibilities

Greet members and guests, provide information, and offer wayfinding assistance.
Assist with selling membership packages and court rentals.
Provide courteous, friendly, first-class service to members and guests.
Provide information to guests on matters such as transportation and restaurant recommendations.
Know facility programs, including their formats, pricing, and meeting dates and times.
Record waivers and event information.
Maintain confidentiality and discretion regarding guest and Team Member information.
Resolve guest concerns and complaints professionally or direct them to the appropriate manager.
Know and enforce venue policies and procedures.
Complete special projects, daily assignments, and other duties as assigned.
Manage office-supply inventory and reorder items as needed.
Assist with opening and closing procedures.
Assist with venue preparation for events.
Assist with event and parking operations during major events.
Become proficient with membership and facility scheduling software platforms.
Assist with basic venue upkeep.