Guest Services Team Member - Artesia Community Center & Aquatic Center

The Sports Facilities Companies•Artesia, NM

12d

About The Position

The Guest Services Team Member provides the first point of contact for guests at the Artesia Community Center & Aquatic Center. The role provides excellent customer service and requires strong knowledge of the facility’s programs and offerings. The position is part-time and non-exempt.

Requirements

Able to work with people ranging from preschool age through adulthood.
Flexible schedule, including nights, weekends, holidays, and long hours; regular attendance is necessary.
Excellent verbal and written communication skills.
Ability to maintain focus in a high-volume, fast-paced environment.
Excellent guest service skills.
Detail-oriented with outstanding organizational skills.
Ability to multitask, prioritize, and remain calm and focused in difficult or stressful situations.
Respectful and friendly toward athletes, guests, visitors, spectators, leaders, and fellow team members.
Ability to work well with others.
Personal initiative for the betterment of the team and venue.
Commitment to the safety and well-being of others.
Ability to lift 20 pounds waist high.
Ability to sit or stand for extended periods and squat, stoop, or bend.
Ability to operate a computer.

Responsibilities

Greet guests and provide information and wayfinding as needed.
Provide courteous and friendly service to all guests.
Register guests and process payments for leagues, camps, clinics, drop-in activities, and other offerings.
Maintain knowledge of facility programs, including formats, pricing, and meeting dates and times.
Operate multi-line phones.
Record waivers and event information.
Record tournament and league scores and print daily game sheets.
Maintain confidentiality and discretion regarding guest and team member information.
Professionally resolve guest concerns and complaints or direct them to the appropriate manager.
Know and enforce venue policies and procedures.
Complete special projects, daily assignments, and other duties as assigned.