Guest Services Supervisor

Pineapple Hospitality•Portland, OR

8d•Onsite

About The Position

Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you. Who we’re looking for: GUEST SERVICES SUPERVISOR Around here, we have a reputation for being ridiculously friendly, helpful and accommodating…and nothing will tank that faster than lousy front desk service. That’s where you come in. As Guest Services Supervisor, you are responsible for making sure the front desk staff is providing service consistent with impeccable Staypineapple standards.

Requirements

High School Diploma or equivalent
Six to twelve years of related experience
Possess a valid food handlers card and alcohol service card (can acquire after hire)
Demonstrated ability to contribute to a collaborative and diverse team dynamic
Ability to quickly assess situations and create effective resolutions to problems
Possess a passion to provide excellent customer service
Proficient at fulfilling requests in a thorough and timely manner
Excellent verbal and written business communication skills

Responsibilities

Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards
Stepping in to complete daily hotel front desk tasks, including providing guests welcome beverage and barista services as needed
Assisting Guest Services Manager with monitoring performance and attendance
Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches