Guest Services Supervisor

Pyramid Global Hospitality•Los Angeles, CA

7d•Onsite

About The Position

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Welcome to Hyatt House LA – University Medical Center, a valued property in the Pyramid Global Hospitality portfolio. Featuring 200 spacious guest rooms and 1,100 sq. ft. of meeting space, this hotel offers an inspiring environment to grow your career in hospitality. As a member of our team, you’ll be part of a dedicated and dynamic group that values professionalism, collaboration, and a passion for service. Whether your path is in guest services, food and beverage, housekeeping, sales, or events, you’ll have the opportunity to build your skills in a supportive, people-first culture. We are committed to creating a workplace where every team member feels valued, supported, and empowered to succeed. If you’re ready to take the next step in your career with a company that prioritizes growth and teamwork, Hyatt House LA – University Medical Center is the place to be.

Requirements

Hospitality industry experience is required
Ability to remain calm and provide direction at all times
Ability to solve problems when they arise
Ability to work in a team environment is a must
Pleasant and helpful personality
Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel

Nice To Haves

Previous experience in as a hotel Bell Attendant or Supervisor is a plus

Responsibilities

Provide leadership and direction for all front desk activities during assigned shifts.
Deliver exceptional guest service and create positive guest experiences from arrival through departure.
Assist guests with questions, concerns, requests, and service recovery in a timely and professional manner.
Train, coach, motivate, and support Front Desk Agents to ensure service excellence.
Monitor front desk operations, lobby presentation, and adherence to brand standards.
Ensure accurate guest registration, billing, payment processing, and cash handling procedures.
Coordinate with Housekeeping, Maintenance, and other departments to meet guest needs.
Assist with room assignments, VIP arrivals, and special guest requests.
Monitor guest feedback and communicate service improvement opportunities to management.
Perform all other duties deemed necessary by management.