Guest Services Supervisor, FT
About The Position
Are you a customer-focused leader with a passion for creating exceptional guest experiences? Look no further! Join us as a Guest Services Supervisor and be part of our dynamic team. Bring your high energy, enthusiasm, and outstanding interpersonal skills, and lead a team dedicated to providing unforgettable service to our guests. If you thrive in a fast-paced, guest-centric environment and love going the extra mile, we want you on our team! Don't miss out on this incredible opportunity to lead a team dedicated to creating memorable guest experiences. Apply now and let your energy, enthusiasm, and leadership skills shine as a Guest Services Supervisor. Join our team and be part of a journey filled with growth, camaraderie, and the satisfaction of exceeding guest expectations!
Requirements
- High school diploma or equivalent
- Previous experience in guest services or front office operations
- At least 1-2 years in a supervisory role preferred
- Excellent customer service and communication skills
- Strong leadership and team-building abilities
- Friendly and outgoing personality
- Knowledge of hotel operations and reservation systems
- Flexibility to work various shifts, including weekends and holidays
- Proficiency in computer systems and software
Nice To Haves
- Additional hospitality training is a plus
Responsibilities
- Supervise and mentor the guest services team, including front desk agents and concierge staff
- Ensure efficient check-in and check-out processes for guests
- Handle guest inquiries, complaints, and special requests with professionalism and empathy
- Coordinate and communicate with other departments to ensure seamless guest experiences
- Monitor guest satisfaction and respond to feedback in a timely manner
- Assist with training new team members on service standards and hotel policies
- Maintain accurate records and prepare reports related to guest services
- Uphold high standards of service excellence and professionalism at all times
Benefits
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays)
- 401K Match
- Sign on Bonus Incentive Plan-$150.00 at Hire, $300 after 90 Days & $500 at 6 months
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
