Guest Services Supervisor, FT
About The Position
Sheraton Kauai Coconut Beach Resort is a stunning beachfront property located in the idyllic island of Kauai, Hawaii, offering an exciting and tropical work environment. As a job applicant, joining the team at Sheraton Kauai Coconut Beach Resort means being part of a world-class resort known for its breathtaking ocean views, pristine beaches, and Hawaiian hospitality. The resort offers a range of employment opportunities, from guest services to culinary and recreation, providing a diverse and enriching career path. Sheraton Kauai Coconut Beach Resort is committed to creating a warm and welcoming work culture that values the spirit of aloha, teamwork, and exceptional guest experiences. Employees can expect to work in a breathtaking setting, where they can showcase their skills, immerse themselves in the local culture, and create memorable experiences for guests. Joining the team at Sheraton Kauai Coconut Beach Resort presents a unique opportunity to be part of a luxurious and tropical resort that offers a truly unforgettable experience for both guests and team members alike. Are you a customer-focused leader with a passion for creating exceptional guest experiences? Look no further! Join us as a Guest Services Supervisor and be part of our dynamic team. Bring your high energy, enthusiasm, and outstanding interpersonal skills, and lead a team dedicated to providing unforgettable service to our guests. If you thrive in a fast-paced, guest-centric environment and love going the extra mile, we want you on our team!
Requirements
- High school diploma or equivalent
- Previous experience in guest services or front office operations
- At least 1-2 years in a supervisory role preferred
- Excellent customer service and communication skills
- Strong leadership and team-building abilities
- Friendly and outgoing personality
- Knowledge of hotel operations and reservation systems
- Flexibility to work various shifts, including weekends and holidays
- Proficiency in computer systems and software
Nice To Haves
- Additional hospitality training is a plus
Responsibilities
- Supervise and mentor the guest services team, including front desk agents and concierge staff
- Ensure efficient check-in and check-out processes for guests
- Handle guest inquiries, complaints, and special requests with professionalism and empathy
- Coordinate and communicate with other departments to ensure seamless guest experiences
- Monitor guest satisfaction and respond to feedback in a timely manner
- Assist with training new team members on service standards and hotel policies
- Maintain accurate records and prepare reports related to guest services
- Uphold high standards of service excellence and professionalism at all times
Benefits
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays)
- 401K Match
- Sign on Bonus Incentive Plan-$150.00 at Hire, $300 after 90 Days & $500 at 6 months
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
