Guest Services Supervisor - Full Time

Stonebridge Hospitality Management • Grand Junction, CO

10d • $16 - $20 • Onsite

About The Position

The DoubleTree by Hilton is a resort-style paradise in the Grand Valley of Colorado. This hotel offers 273 guestrooms and over 12,000 square feet of conference space, with dining options including Bistro 743 and the 743 Lounge. The Guest Services Supervisor assists the Guest Service Manager by overseeing the responsibilities of the Front Office staff, ensuring guests are serviced professionally and competently. The role is ideal for someone who embodies hospitality and enjoys making a positive impact on guests' experiences.

Requirements

• Must have flexibility to work nights and weekends.
• Must be able to read and write fluent English.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to interpret and perform basic computer and POS system functions.
• Knowledge of Outlook, Word and Excel.

Nice To Haves

• Associate demonstrates a high QUALITY of work: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Provides the best possible service to clients and customers.
• Associate demonstrates acceptable PRODUCTIVITY standards: Meets or exceeds productivity standards. Produces adequate volume of work efficiently in a specific time.
• Associate demonstrates excellent CUSTOMER SERVICE SKILLS: Responds to requests for service and assistance. Demonstrates the desire and ability to provide high-quality service to both internal and external customers. Solicits customer feedback to improve service.
• Associate demonstrates INITIATIVE: Asks for and offers help when needed. Includes appropriate people in decision-making.
• Associate demonstrates ACCOUNTABILITY for their job performance: Takes responsibility for own actions. Performs work with little or no supervision; works independently. Can be relied upon regarding task completion and follow up.

Responsibilities

• Work with Guest Services Manager to train and monitor front office staff.
• Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution.
• Communicates with the Engineering Department regarding any maintenance requests from the guests.
• Communicates with the Housekeeping Department regarding guest rooms and requests.
• Has complete working knowledge of software system, including all daily transactions and those which are not performed often.
• Has full understanding of software system and assists with reservations and checking guests in and out of the hotel.
• Knows how and where to post all charges.
• Handles checks and credit cards received from the guests for payment of hotel charges.
• Knows all room rates.
• Assists the Guest Service Manager by handling special requests, group blocking and unusual circumstances.
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.
• Supervises front desk staff, in conjunction with the Guest Service Manager.

Benefits

• Opportunities for career growth
• Discounted Hotel rooms
• Medical, Dental and Vision insurance (Eligibility: 30 days after hire)
• 401(k) retirement plan offered after 6 months, eligible for company match
• Free Life Insurance to all Full-Time Associates
• Short term disability, accident insurance and cancer coverage
• Life assistance program
• Discounted meal program
• Holiday Pay
• Medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level