Guest Services Supervisor
About The Position
As a guest services supervisor, you are the first point of contact for our guests. You'll radiate friendliness, confidence, and attentiveness while providing excellent customer service with a positive first and last impression. You will lead the daily operation of the front desk by providing exceptional guest service, supervising guest services agents, ensuring operational standards are met, and acting as the first point of escalation for guest and operational issues. The supervisor leads by example while supporting the guest services manager in achieving departmental goals.
Requirements
- 1–2 years of front desk supervisory experience
- Attention to detail, reliability, strong communication and leadership skills.
- Microsoft 365, and accounting software (e.g., Oracle NetSuite).
- Experience with cash handling, reconciliations and administrative reporting.
- Flexible schedule, including mornings, evenings, weekends and holidays.
- Canadian Citizens, Residents, or those possessing a valid Work Visa.
Responsibilities
- Lead daily shifts and assign duties based on business levels and operational needs.
- Conduct daily shift briefings and communicate priorities, guest needs, and operational updates to the team and manager.
- Comply with all governing regulations and internal policies for safety and confidentiality of our owners, guests, and employees.
- Pleasantly provide resort-wide information to guests and make recommendations and points of interest.
- Ensure team adherence to standard operating procedures.
- Resolve guest concerns whenever possible before escalating to management.
- Assist with scheduling and shift coverage as required.
- Foster a positive department culture by supporting team members and recognizing individual and team achievements.
- Oversee guest check-ins, check-outs, reservations, room assignments, and billing accuracy.
- Coordinate with Housekeeping and Maintenance to ensure guest rooms are prepared and issues are addressed promptly.
- Review daily audits and correct discrepancies as required.
- Discuss new protocol requests with the Guest Services manager prior to implementation.
Benefits
- competitive wages
- employee discount programs
- referral bonuses
- flexible hours
- bonuses
- health benefits
- birthday and anniversary celebrations
- on-the-job training
- great opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
