Guest Services Supervisor - Romulus Athletic Center
The Sports Facilities Companies•Romulus, MI
•Onsite
About The Position
The Guest Services Supervisor provides a facility wide oversight on the execution of our "Guest First" service model and departmental training standards. This role will also monitor and seek out stakeholder feedback to assist in evaluating the level of service the venue is providing.
Requirements
- 5+ years of customer service experience
- The ability to work in a fast-paced, diverse environment with a focus on customer services is essential
- Candidate must be willing to work nights, weekends, and holidays as necessary
- Must be willing to work front desk hours
- Ability to remain calm and composed in high-pressure situations, with strong conflict resolution skills to effectively deescalate challenging or stressful interactions
Responsibilities
- Directly align with the Mission Statement and Core Values
- Assist with new Team Member orientation, particularly the Guest 1st Service model expectations
- Provide "Guest First" service model quality control for all departments
- Provide feedback to department supervisors and managers on "Guest First" service model performance and consistency
- Assist with departmental training standard compliance, in collaboration with the management team
- Scheduling and hiring Guest Service Part Time Team Members
- Assist with communication/planning with Program Directors predominantly involving internal travel hockey operations
- Build impactful relationships with key park stakeholders that help improve the guest experience and team performance
- Inspect facilities prior to and after events, providing a report to GM and MOD
- Oversee the guest services team members
- Additional duties as assigned by management
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
