Guest Services Supervisor - Romulus Athletic Center
About The Position
Romulus Athletic Center is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Romulus, MI. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Romulus Athletic Center is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
Requirements
- 5+ years of customer service experience
- The ability to work in a fast-paced, diverse environment with a focus on customer services is essential
- Candidate must be willing to work nights, weekends, and holidays as necessary
- Must be willing to work front desk hours
- Ability to remain calm and composed in high-pressure situations, with strong conflict resolution skills to effectively deescalate challenging or stressful interactions
Responsibilities
- Directly align with the Mission Statement and Core Values
- Assist with new Team Member orientation, particularly the Guest 1st Service model expectations
- Provide "Guest First" service model quality control for all departments
- Provide feedback to department supervisors and managers on "Guest First" service model performance and consistency
- Assist with departmental training standard compliance, in collaboration with the management team
- Scheduling and hiring Guest Service Part Time Team Members
- Assist with communication/planning with Program Directors predominantly involving internal travel hockey operations
- Build impactful relationships with key park stakeholders that help improve the guest experience and team performance
- Inspect facilities prior to and after events, providing a report to GM and MOD
- Oversee the guest services team members
- Additional duties as assigned by management
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
