Guest Services Supervisor - AM/PM Flex

TKO EMPLOYMENT SERVICES DELAWARE LLC•Ocean City, MD

5d•$20 - $23•Onsite

About The Position

Our Hotel Guest Services Supervisor, your primary role is to provide exceptional customer service to hotel guests. You'll assist the Front Office Manager in overseeing daily duties at the front desk, help with training new associates and assist guests with check-in and check-out procedures, handle reservations and inquiries, and address any concerns or requests they may have during their stay.

Requirements

Previous customer service experience required or equivalent training.
Dynamic, engaging and passionate personality with the ability to multi-task
Work schedule varies and may include working on holidays, and weekends.
Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.

Nice To Haves

High School diploma or equivalent preferred.

Responsibilities

Greet, register, and assign rooms to guests of the hotel.
Verify customers' credit and establish payment method.
Make and confirm external reservations for dinner, entertainment, and transportation.
Compute bills, collect payments, and make change for guests.
Answer hotel phone and handle guest requests and inquiries.
Transmit and receive messages, using telephones or PMS system.
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Perform bookkeeping activities, such as balancing accounts.
Serve food and beverages to guests, ensuring a positive dining experience.
Act as a private lounge host.
Practice safe work habits and use required safety equipment.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Perform other duties as requested by management.