Guest Services Supervsior

Stonebridge Hospitality Associates•Boulder, CO

1d•Onsite

About The Position

The purpose of a Guest Services Supervisor is to assist the Assistant General Manager by overseeing Front Office staff and ensuring guests are served professionally and competently. This role involves leading by example, assisting with supervising Guest Service Agents and Bartenders, resolving guest concerns, and contributing to a positive team environment. The supervisor will also support daily hotel operations, ensure exceptional guest service, and act as a point of contact for team members needing guidance. Additionally, the role includes bar leadership responsibilities such as overseeing evening bar operations, supporting bartender scheduling, monitoring inventory, maintaining bar standards, promoting responsible alcohol service, and assisting with training bartenders.

Requirements

A passion for hospitality and taking care of people.
Strong leadership skills and a positive attitude.
Ability to multitask and stay calm under pressure.
A team-first mentality and willingness to jump in wherever needed.
Strong problem-solving and guest recovery skills.
Must have flexibility to work nights and weekends.
Must be able to read and write fluent English.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to interpret and perform basic computer and POS system functions.
Knowledge of Outlook, Word and Excel.
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

Experience in hotel operations, front desk, bartending, or food & beverage preferred.

Responsibilities

Welcome guests with genuine hospitality and a friendly smile.
Lead by example and assist with supervising Guest Service Agents and Bartenders during your shift.
Resolve guest concerns with confidence and creativity.
Help create a positive, fun, and team-focused work environment.
Support daily hotel operations while ensuring exceptional guest service.
Be the go-to person when team members need guidance or assistance.
Assist with overseeing the evening bar operation.
Support bartender scheduling and shift coverage as needed.
Monitor inventory levels and communicate ordering needs.
Ensure liquor, beer, wine, and supplies are stocked and organized.
Maintain cleanliness, presentation, and brand standards in the bar area.
Help promote responsible alcohol service and compliance with all liquor regulations.
Assist with training and coaching bartenders to deliver outstanding guest experiences.
Train and monitor front office staff.
Monitor Guest Service Scores daily and take action to improve guest satisfaction through training, coaching and problem resolution.
Communicate with the Engineering Department regarding any maintenance requests from the guests.
Communicate with the Housekeeping Department regarding guest rooms and requests.
Has complete working knowledge of software system, including all daily transactions and those which are not performed often.
Assists with reservations, and checking guests in and out of the hotel.
Knows how and where to post all charges.
Handles checks and credit cards received from the guests for payment of hotel charges.
Knows all room rates.
Handles special requests, group blocking and unusual circumstances.
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Performs any other duties as requested by the supervisor.