Guest Services Supervisor | Part-Time | Mullett Arena
Oak View Group•Tempe, AZ
•Onsite
About The Position
A Guest Services Supervisor is an on-call, per-event employee who will act as the primary provider of direct service to guests as they are entertained at the Mullett Arena. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Services Representatives will work in Guest Services positions as needed, including ushers, ticket takers, and door guards. This role will pay an hourly wage of $19.00.
Requirements
- High school diploma or equivalent preferred
- Must have a demonstrated ability to function in a fast-paced, high-pressure environment
- Customer service experience and exceptional customer service and communication skills.
- Comfortable working with the public with an outgoing and friendly personality
- Ability to communicate clearly and concisely.
- Ability to work both independently and as part of team
- Ability to work a flexible schedule, including long hours, nights, weekends, and holidays.
- Ability to work a minimum of 2 events per month at the Mullett Arena.
- Comfortable standing in one location for extended periods of time.
- Ability to lift and/or move heavy objects.
- Must be comfortable being exposed to loud noises and large crowds.
Responsibilities
- Oversee Guest Services Representatives on event days
- Provide exceptional customer service and assistance to all guests
- Greet and scan tickets as guests enter the building
- Greet and usher guests to their seats
- Provide directional assistance to guests throughout facility
- Control and monitor all access to all restricted areas for events
- Provide a safe and secure environment for Mullett Arena
- Report actual/suspected violations of Mullett Arena policies, procedures, rules, or regulations to your supervisor.
- Complete an incident report on a timely basis, as required
- Ensure emergency exits are clear at all times, and assist guests with any needs exit safely
- Act as a member of the emergency evacuation team by directing guests to emergency exits
- Move around to various positions/locations as event needs
- Hand out materials to guests as needed for events
- Follow all event procedures and safety standards
- Provide excellent customer service assistance to all clients
- All other duties assigned by Event Manager or Event Coordinator
Benefits
- 401(k) savings plan
- 401(k) matching
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
