Guest Services Supervisor

Parrot Key Hotel & Villas•Key West, FL

1d•Onsite

About The Position

At Parrot Key Hotel & Villas, every arrival sets the tone for an unforgettable stay. Nestled along the waterfront in Key West, our resort blends tropical tranquility with elevated hospitality, creating experiences guests remember long after checkout. We are seeking an engaging, service-driven, and hands-on Guest Services Supervisor to lead our Front Office team and help deliver exceptional guest experiences from arrival to departure. This role is ideal for a hospitality professional who thrives in a fast-paced resort environment, leads by example, and understands that genuine service and attention to detail make all the difference. As a key leader within the Front Office team, you will support daily operations, inspire team members, resolve guest concerns with confidence and care, and help create seamless stays that reflect the warm and welcoming spirit of Parrot Key. Join our team as a Guest Services Supervisor and take your hospitality career to new heights. Apply now and be part of our hotel's commitment to delivering exceptional guest experiences. With your leadership skills and passion for hospitality, you'll inspire and empower our front desk team to provide memorable stays for our valued guests.

Requirements

Minimum 1-2 years of Front Office, Guest Services, or hospitality leadership experience preferred; resort experience a plus
Prior experience supervising or leading teams in a hotel, resort, or guest-facing environment strongly preferred
Demonstrated ability to deliver exceptional guest service and effectively resolve guest concerns with professionalism and urgency
Strong leadership, communication, interpersonal, and coaching skills
Ability to prioritize tasks and thrive in a fast-paced, service-oriented environment while maintaining attention to detail
Proficient in Microsoft Office Suite and general computer applications
Strong organizational skills with the ability to multitask and adapt to changing operational needs
Flexible availability including evenings, weekends, and holidays as business demands require
Ability to work independently while collaborating effectively across departments
High school diploma or equivalent required

Nice To Haves

Resort experience a plus
Prior experience supervising or leading teams in a hotel, resort, or guest-facing environment strongly preferred

Responsibilities

Support daily operations of the Front Office team.
Inspire team members.
Resolve guest concerns with confidence and care.
Help create seamless stays that reflect the warm and welcoming spirit of Parrot Key.
Lead by example.
Deliver exceptional guest experiences from arrival to departure.