Guest Services Supervisor

HRI Hospitality • Dallas, TX

5d • Onsite

About The Position

The Guest Services Supervisor will oversee daily front desk operations at a 171-room hotel with 4,385 sq. ft. of meeting/event space. This role is crucial in ensuring a smooth and positive experience for guests, from check-in to check-out, and involves supervising Guest Services Agents. The property is located in the heart of Dallas and offers amenities such as pet-friendly rooms, a fitness center, an outdoor rooftop pool, an on-site restaurant, and weekday happy hour.

Requirements

• High school diploma or equivalent required.
• 1–2 years of hotel front desk or supervisory experience preferred.
• Knowledge of hotel systems (OnQ, Opera, or similar) a plus.
• Prior supervisory or team lead experience preferred.
• Strong leadership and communication skills.
• Excellent guest service and problem-solving abilities.
• Ability to multitask and remain professional under pressure.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Knowledge of cash handling and front desk procedures.
• Flexibility to work various shifts, including weekends and holidays.

Nice To Haves

• Knowledge of hotel systems (OnQ, Opera, or similar) a plus.
• Prior supervisory or team lead experience preferred.

Responsibilities

• Supervise and assist Guest Service Agents with daily front desk operations.
• Greet guests warmly and ensure a smooth check-in and check-out process.
• Handle guest concerns promptly and professionally to ensure satisfaction.
• Support training and development of front desk staff.
• Monitor accuracy of cash handling, billing, and shift reports.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.
• Maintain a clean, welcoming, and organized front desk and lobby area.
• Enforce company policies, safety, and brand standards.
• Perform additional duties as assigned by management.

Benefits

• pet-friendly rooms
• fitness center
• outdoor rooftop pool
• on-site restaurant
• weekday happy hour

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED