Guest Services Supervisor

ASM Global • Tucson, AZ

4d • Onsite

About The Position

The Guest Services Supervisor directs workers engaged in taking tickets at the entrance of the facility, seating guests, monitoring door entrances and exits, and keeping unauthorized persons out of restricted areas. This role includes conducting on-the-job training for new employees, overseeing the handling of all needs for guests with disabilities (including ticketing, entrance/exiting, seating, and overall ADA compliance), and conducting frequent inspections of the front of house area to ensure cleanliness, safety, and security. The supervisor also reviews reports or logs on all incidents and related activities for submittal to the Security Manager, evaluates the performance of all guest services personnel, and performs other assigned tasks. The supervisory responsibilities include training employees, planning, assigning, and directing work.

Requirements

• High School Diploma or GED equivalent
• 1 year of guest services experience in a similar venue
• Good leadership and communication skills necessary
• Knowledge of radio communication equipment
• Appearance must be clean and neat in appearance.
• Ability to walk freely up and down steps.
• Ability to speak and understand English.
• Ability to stand for long periods of time.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Directs workers engaged in taking tickets at the entrance of the facility, seating guests, monitoring door entrances and exits and keeping unauthorized persons out of restricted areas.
• Conduct on-the-job training for new employees.
• Oversee the handling of all needs for guests with disabilities including ticketing, entrance/exiting, seating, and overall, ADA compliance.
• Conducts frequent inspections of the front of house area of the facility, ensuring that all areas are clean, safe, and secure.
• Review reports or logs on all incidents and related activities for submittal to the Security Manager.
• Frequently evaluates the performance of all guest services personnel assigned under Lead’s jurisdiction.
• Perform other tasks as assigned.
• Training employees, planning, assigning, and directing work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED