Guest Services Student Supervisor

SJSU Student Union•San Jose, CA

21h•Onsite

About The Position

The Student Union of San Jose State University is a 501(c)(3) nonprofit auxiliary that maintains two major facilities at San José State University in downtown San José, California. These facilities include the Diaz Compean Student Union Building, the Provident Credit Union Event Center, and the Spartan Recreation and Aquatic Center. The Student Union functions as part of the Student Affairs Division on campus, and is governed by a Board of Directors made up of a student majority, faculty, and administrators. The Student Union, Inc. of San Jose State University supports the development, growth, and well-being of students and the campus community by providing diverse programs, desired services, and quality facilities to enhance the collegiate experience. The Guest Services Supervisor assists with the overall daily operation of the front desk and equipment check-out areas of the Spartan Recreation & Aquatic Center (SRAC). This includes supervising student Guest Service Assistants staff, general overall supervision of the front desk, sales, assisting with Fusion management for equipment check out, and functional processes. Under the direct supervision of the SRAC Membership and Guest Services Supervisor.

Requirements

Current First Aid/CPR/AED certification, American Red Cross preferred. Online certifications will not be accepted.
Must be a current employee with Spartan Recreation and have worked for a minimum of one semester as a Guest Services Assistant, Operations Supervisor, or have worked for another Collegiate Recreation Facility for a year.
Must be a matriculated SJSU student and continuously enrolled at least half-time during the academic term. Half-time is defined as follows: Enrollment Status Half-time Units Undergraduate and Post baccalaureate Students 6.0-8.0 hours/semester
Knowledge of general cash handling skills and customer service skills, prior experience in a related role is preferred.
Strong customer service and interpersonal skills, ability to manage conflicts.
Able to lift 45 pounds safely and stand for an extended period of time.
Investigates and resolves issues and complaints from students, faculty, staff, and the general public.
Maintain a professional appearance and attitude.
All Student Union at San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Responsibilities

Enforce and interpret the SRAC facility policies and procedures.
Responsible for knowing the day-to-day operations/event schedules and preparing the front desk or Equipment Check-out as directed.
Make frequent rounds of the front desk and Equipment Check-Out areas to take appropriate action to address situations needing immediate attention.
Prepare clear and concise log reports regarding events, issues with staff, guests or services, equipment, Fusion’s interface on the POS system and SRAC App. Logs will include actions taken to address issues along with additional information so management can address issues.
Assist with daily credit card transactions and end of day reconciliation in accordance with Student Union policies and procedures.
Assists with patron safety by preventing and responding to emergencies, enforcing all facility rules, regulations, policies, and procedures
Maintain a clean and organized environment within the front desk and equipment check out areas.
Communicates non-emergency maintenance and custodial needs to appropriate personnel.
Properly communicate with staff via two-way radio throughout shift and document any incidents or accident, as well as prepare any
Assist with recruiting, hiring, training, supervising, and evaluating student staff.
Assist with loss prevention and equipment inventory.
Assist with promotional events being held at SRAC, including but not limited to being the point staff member for, tabling, special events, summer orientation, and more as directed.
Attend all regularly scheduled staff meetings, training days, and workshops.
Performs other duties assigned.