Part-time Guest Services Specialist - Youth Center

The City of Coral Gables•City of Coral Gables, FL

8d•Onsite

About The Position

This part-time position will be assigned to the War Memorial Youth Center to assist with the direct supervision of Guest Services Representative personnel, administration of admission and registration offices, and securing all payments at the end of the day. This role is under the supervision of the Division Supervisor, Assistant Supervisor, or their designee. The primary responsibility is ensuring 100% customer satisfaction. Employees in this position serve as the initial point of contact for all guest interactions, responding to needs, requests, and inquiries of facility patrons. They search for and provide guests with answers or solutions to their concerns as instructed by supervisors. The Guest Services Representative Specialist answers a multi-line phone, escorts guests through the facility, handles cash, prepares and serves food, prepares rooms for rentals, assists with special events, answers public inquiries, provides information on recreation events and activities, and assists in the cleanliness and maintenance of their assigned facility.

Requirements

High School diploma or equivalent.
Must be 18 years of age.
One (1) year of customer service experience required.
One (1) year retail or cash handling experience required.
Valid Florida Driver's License.

Nice To Haves

Food handling experience preferred.
First Aid & CPR Certification preferred.
A comparable amount of training or experience may be substituted for the minimum qualifications.

Responsibilities

Supervises office, admission, and reception areas in the facility.
Trains and supervises Guest Services Representative employees to ensure outstanding customer service in person and over the telephone.
Operates a multi-module and global recreation management system including Point of Sale, activity registration, pass management, rental reservations, ticket sales, report processing and etc.
Operates a cash register/drawer and performs mathematical calculations.
Handles cash, reconciles deposits and change banks, and performs end of shift/day reports.
Assists customers in providing information on and processing program registrations, facility rentals, and memberships.
Operates a variety of office equipment including a multi-line telephone system, computer, copy machine, and fax machine.
Performs routine clerical duties.
Files and archives records; prepares reports and documents in accordance with departmental procedures.
Prepares site, equipment, and/or materials for recreational activities, facility rentals, and special events.
Maintains supply and equipment inventory control.
Issues, receives, and oversees the use and care of recreation and/or facility supplies and equipment.
Observes, enforces, and complies with all policies, rules, regulations, laws, and ordinances of the facility, the Department, and the City of Coral Gables.
Maintains order and discipline of facility patrons and ensures that all safety precautions are observed and followed.
Administers basic first aid as required; prepares and completes required paperwork related to accidents and incidents.
Attends all staff meetings, trainings, and other functions as require by the Supervisor or Department.
Assists in the maintenance and cleanliness of the facility and equipment.
Secures facility at the close of daily operations.
Performs other related duties as assigned.