Guest Services Specialist (Homeless Shelter) -2nd shift - evenings and weekends -
About The Position
The Guest Services Specialist will provide oversight of the front desk, including answering the telephone, screening guests, and monitoring security cameras. This role is responsible for maintaining the security of the facility through routine methods, conducting intakes for new guests, and providing shelter orientation tours. The specialist will also oversee and assign guest chores, assist with daily linen laundering, and engage shelter guests with compassion and understanding while setting healthy boundaries. Documentation of pertinent guest information, regular building checks, and responding to emergency situations are key aspects of this role. The position requires attending staff meetings and may involve assisting in food services or handling emergency situations when a supervisor is not present. Confidentiality of all data is essential.
Requirements
- 1 year Human Relations or Customer Service experience required
- High School or equivalent
- Must have a committed personal relationship with Jesus Christ
- Must agree with and sign LifePath’s Statement of Christian faith and be able to share that faith and knowledge with staff and guests
- Must have excellent and demonstrated interpersonal relations and both written and oral communication skills
- Proficiency with MS Office Suite, computer input, and database management
- Ability to walk, stand and/or sit for long periods of time, reach, lift, bend, kneel, stoop, climb stairs, push, and pull items weighing 25 pounds or less; manual dexterity; auditory and visual skills; ability to follow written and oral instructions and procedures.
- Excellent reading and writing skills; typing/computer usage; proficient interpersonal relations and communicative skills; ability to follow written and oral instructions and procedures;
- Possess a valid Pennsylvania Driver’s License
Responsibilities
- Provide oversight of front desk which includes answering the telephone, screening guests, and monitoring security cameras
- Maintains security of facility through routine methods
- Conducts intakes for new guests
- Provides shelter orientation tour for new guests to include a shower, processing belongings, and gather linens and toiletries
- Oversees and assigns guest chores and stock supplies
- Assist in completion of daily linen laundering as needed
- Engages shelter guests with compassion and understanding, while also setting healthy boundaries
- Documents any pertinent information regarding guests including intake, medications, scanning for services as appropriate
- Regularly walks the building and conducts bed/bathroom checks and appropriately deals with rule and/or unsafe/unsanitary violations
- Contacts emergency services should the need arise and maintain a calmness amongst the guests while situations are being handled
- Attends and actively participates in staff meetings
- Assist in the food services area on an as needed basis
- Evaluate emergency situations and handles them when the Supervisor is not in the area
- Maintains confidentiality of all data, including guests, employee, and operational data
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
