Guest Services Specialist (Homeless Shelter) -2nd shift - evenings and weekends
About The Position
The Guest Services Specialist is responsible for providing oversight of the front desk, maintaining facility security, conducting guest intakes and orientations, managing guest chores and supplies, and engaging with guests compassionately while setting healthy boundaries. This role also involves documenting guest information, conducting building checks, and responding to emergency situations. The position requires a commitment to LifePath's Statement of Christian faith and the ability to share that faith with others. Additionally, the specialist will assist in food services and handle emergency situations when the supervisor is unavailable, while maintaining confidentiality.
Requirements
- 1 year Human Relations or Customer Service experience required
- High School or equivalent
- Must have a committed personal relationship with Jesus Christ
- Must agree with and sign LifePath’s Statement of Christian faith and be able to share that faith and knowledge with staff and guests
- Must have excellent and demonstrated interpersonal relations and both written and oral communication skills
- Proficiency with MS Office Suite, computer input, and database management
- Ability to walk, stand and/or sit for long periods of time, reach, lift, bend, kneel, stoop, climb stairs, push, and pull items weighing 25 pounds or less; manual dexterity; auditory and visual skills; ability to follow written and oral instructions and procedures.
- Excellent reading and writing skills; typing/computer usage; proficient interpersonal relations and communicative skills; ability to follow written and oral instructions and procedures
- Possess a valid Pennsylvania Driver’s License
Responsibilities
- Provide oversight of front desk which includes answering the telephone, screening guests, and monitoring security cameras
- Maintains security of facility through routine methods
- Conducts intakes for new guests
- Provides shelter orientation tour for new guests to include a shower, processing belongings, and gather linens and toiletries
- Oversees and assigns guest chores and stock supplies
- Assist in completion of daily linen laundering as needed
- Engages shelter guests with compassion and understanding, while also setting healthy boundaries
- Documents any pertinent information regarding guests including intake, medications, scanning for services as appropriate
- Regularly walks the building and conducts bed/bathroom checks and appropriately deals with rule and/or unsafe/unsanitary violations
- Contacts emergency services should the need arise and maintain a calmness amongst the guests while situations are being handled
- Attends and actively participates in staff meetings
- Assist in the food services area on an as needed basis
- Evaluate emergency situations and handles them when the Supervisor is not in the area
- Maintains confidentiality of all data, including guests, employee, and operational data
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
