Guest Services Specialist

O'GARA Beverly Hills•Beverly Hills, CA

1d•Onsite

About The Position

Guest Services Specialist is responsible for delivering exceptional customer service. This role will answer calls and field them accordingly, address questions and needs of the customers and provide an overall welcoming environment.

Requirements

High school diploma or equivalent
Proficient in Microsoft Office, and data entry experience
Multi-line telephone experience
Professional appearance and disposition
Fluent in English language
Strong listening skills
Excellent verbal and written communication skills
Must be able to convey messages to employees clearly and quickly
Detail oriented
Problem solver
Outstanding customer service skills
Must be a team player, self-motivated
Ability to multi-task

Responsibilities

Operate a multi-line phone system
Answer all incoming calls; ideally by the third ring with a friendly voice, polite, professional manner, and transfer them to the appropriate person or department quickly
Communicate with callers in an efficient manner, minimizing the time they are put on hold
Keep written records of who is on hold
Take detailed messages when a call cannot be completed including name, phone number, time of call, and information requested to be delivered to the appropriate party in a timely manner
Use the caller’s name whenever possible
Handle customer complaints effectively and direct the customer if required to the appropriate manager
Welcome visitors in a warm and friendly manner, and answer customers questions
Keep detailed and accurate records of visitor requests and calls received
Maintain the general office filing system
Receive deliveries, sort, and distribute incoming mail
Follow procedure for time clocks and ensures is properly clocking in and out of work daily
Maintains professional appearance and neat work area
Take inventory of office supplies and refreshments, restock as needed
Handle retail apparel sales
Perform other job-related duties as assigned by management