Guest Services Specialist

JUUT SalonSpa•Edina, MN

22h•Onsite

About The Position

At Juut Salonspa, we believe in the power of Daymaking! As a collection of original Aveda salons with a 40-year history, we impact people, society, and the world. We use our vision and talent to generate confidence, invigorate clients, and make the world a happier place. You will be supported by a team of professionals in our home office, including marketing, education, human resources, and operations, to assist in your career growth. We celebrate individuality and care about your livelihood as an artist. JUUT Salonspa is an inclusive environment. The primary responsibility of this position is to provide an elevated customer experience to all JUUT guests. The Guest Service Specialist performs Front Desk duties in accordance with Juut’s performance and service standards. Key accountabilities include performing essential duties, ensuring positive and uplifting experiences for all customers, being a resource to guests, artists, and the spa, and upholding Juut’s Daymaker philosophy.

Requirements

Willingness to take initiative.
Outstanding customer service and communication skills.
Ability to multi-task in a fast-paced environment.
Intermediate computer skills.
Availability to work salon schedule – nights and weekends required.
Ability to interact in a positive and productive manner while fostering a team-based environment.
High School Diploma or equivalent.
One to five years of direct guest service experience.

Nice To Haves

Experience in salon, cosmetics or like retail business preferred, but all Daymaking candidates are encouraged to apply.

Responsibilities

Know, believe in, and follow through on Company purpose, mission, values, beliefs, and guiding principles.
Be a passionate expert: always continue to learn, serve guests consistently, and always maintain integrity.
Make a genuine connection: always be authentic, respectful, compassionate, and fully present.
Inspire an encore: always go above and beyond to give each guest an unforgettable experience and maintain enthusiasm and confidence.
Greet guests upon arrival with a special welcome utilized for new or returning guests.
Check-in guests, give salon tour to all new Juut guests and offer add-on appointments available following guest’s scheduled appointment.
Escort guest to waiting area, hang up coat if necessary, and offer beverage to all guests and Daymaker book to new guests.
Perform confirmation calls to guests and offer add-on service during call.
Check out guests by ringing service ticket, closing out sale of retail products and/or suggesting fitting products, prebooking next guest appointment, and performing proper goodbye.
Answer incoming guest calls, book appointments with proper artist or therapist through matchmaking, capture guest data completely and accurately, offer add-on appointments and up sell booked appointment.
Make follow-up calls to new guests within 24 hours of their visit to Juut.
Stock retail shelves as necessary when product is low, or retail product order is delivered.
Clean retail shelves on a regular basis.
Be responsible for all product knowledge, continuous product education, and ability to answer product questions as a resource for the guest.
Monitor and refill beverage station items, keep area clean and stocked.
Organize magazines throughout the salon to be in order and easily accessible to guests.
Clean bathrooms and restock supplies and containers.
Perform salon cleaning as determined by management.
Possess knowledge of artists at salon location to include services provided, specialties, level, etc.
Reschedule appointments when necessary, block artist time in the computer system, and distribute gratuities.
Handle cash, to include bank deposits.
Work during opening and closing hours.
Attend all training, education, and meetings/huddles as required.
Assist with possible other duties as assigned.
Remain professional in demeanor, communication, and dress (including following proper dress code with professional-looking hair and makeup).