Guest Services Specialist Supervisor

Centered Health LLC•Moorpark, CA

2d•Onsite

About The Position

The Guest Services Supervisor at a transitional living facility is responsible for ensuring a high level of customer service for adult clients, fostering an environment that promotes healing and personal growth. This role involves leading, guiding, and supporting the Guest Service Specialists (GSS) team, overseeing daily operations, and ensuring that all client and facility needs are met in a timely and compassionate manner. Additionally, this position oversees property maintenance, ensuring the facility remains safe, clean, and fully operational. The Guest Services Supervisor reports directly to the Facility Manager and works closely with other departments to ensure smooth facility operations.

Requirements

Strong leadership and organizational skills with the ability to oversee both guest services and facility operations.
Ability to manage multiple priorities while ensuring high standards of client care and property maintenance.
Experience in staff supervision, administrative duties, and facility upkeep.
Valid driver’s license, auto insurance, and a clear DMV report.
First aid and CPR certification.
Good verbal and written communication skills.
Basic Computer skills i.e., internet, email, Excel and Word.

Nice To Haves

Associates or Bachelor’s degree preferred.
Demonstrates a genuine desire to work with the population served.

Responsibilities

Ensure all client needs are met, maintaining order in the transitional living environment.
Provide leadership, training, and mentorship to the GSS team, ensuring they are equipped to care for the facility and clients effectively.
Onboard, coach, mentor and train GSS team members.
Provide direction for Performance Improvement Plans (PIP) for GSS team members as needed, ensuring professional growth and adherence to facility standards.
Supervise and coordinate GSS schedules to ensure adequate coverage, approving payroll through ADP while avoiding meal penalties.
Work closely with the Facility Manager, culinary team, clinical team, admissions, and cottage staff to ensure smooth transitions.
Enforce facility policies, address house violations, manage behavioral concerns, and facilitate client exits when necessary.
Develop and implement a diverse monthly calendar of activities tailored for all clients, including evening programs and an afternoon schedule for Intensive Outpatient Program (IOP) clients.
Conduct weekly audits of group programming to ensure documentation and quality standards are met. Train Lead GSS in the auditing process to maintain consistency.
Ensure compliance with Employee Handbook and Client Handbook policies among both staff and clients, addressing house violations as needed.
Report client progress or concerns to the Meadowglade Leadership and participate in weekly Clinical calls.
Log and document all events and incidents in the house for accurate record-keeping.
Receive and communicate updates from GSS, clinicians, and admissions to relevant staff members.
Assists in overseeing property maintenance and ensure the facility remains clean, safe, and fully functional at all times.
Conduct routine facility inspections to identify and address maintenance concerns, ensuring the property meets a “hotel-ready” or “photo-shoot” ready standard.
Coordinate repairs, schedule maintenance services, obtain quotes, and liaise with vendors and/or Regional Property Manager as needed.
Maintain inventory and restock essential supplies, including cleaning and household items.
Assist with janitorial and housekeeping duties as needed, filling in during staff shortages.
Ensure facility equipment (e.g., pool table, spa, TVs) are operational and properly maintained.
Manage special projects such as vehicle maintenance, mail distribution, and coordinating service appointments.
Communicate all facility needs and updates to the Facility Manager in a timely manner.