Guest Services Specialist I - Lost Canyon

Young Life•Williams, AZ

5d•Onsite

About The Position

Young Life is a Christian ministry that aims to bring Christ to life by creatively presenting the gospel of Jesus Christ. This role is responsible for creating an environment where staff can minister as servants of God, with the primary responsibility of proclaiming the gospel. The Guest Services Specialist I will be involved in spiritual formation, interpersonal relationships, attentive hospitality, comprehensive stewardship, talent development, and embracing excellence in camp operations. This position will directly oversee the Audio Visual programs at Lost Canyon, a year-round camp located in Williams, Arizona.

Requirements

Demonstrate understanding of Young Life ministry, strategy and mission.
Spiritual maturity.
Self-starter who takes initiative.
Ability to organize and prioritize tasks and manage time.
Ability to communicate a sense of warmth, hospitality, and concern for all guests, vendors and staff.
Physical ability to perform duties of Challenge Course Operator.
Must be able to convey a sense of Christ-like hospitality and concern for guests and staff.
Must be able to work with and minister to the volunteer high school and college-age young people who attend our camp.
Must profess a belief in Jesus Christ as their personal Savior and Lord.
Must subscribe to the statements and policies required of all Young Life staff, including the Young Life Statement of Faith.
Shall refrain from conduct and statements that detract from the biblical standards taught and supported by Young Life.
Shall abide by all policies and practices of Young Life including, without limitation, those related to religious belief or ministry activities.

Nice To Haves

BA/BS degree or equivalent life experience.

Responsibilities

Intentionally provide opportunities for staff to grow deeper in their relationship with Jesus.
Participate in opportunities for growing deeper in your relationship with Jesus.
Develop an annual personal spiritual growth plan with direction from supervisor.
Facilitate devotionals with summer interns.
Help build relationships that reflect the character of God with guests, staff, vendors and neighbors to foster healthy community.
Develop relationships with summer assigned staff and leadership of school season groups.
Foster healthy, cooperative relationships with other departments at camp.
Equip servant leaders who anticipate and respond to the needs of our guests, staff and vendors, through Christ-like service.
Demonstrate a posture of service that anticipates guest needs and responds with professionalism through intentional decisions and systems.
Serve as host routinely during the summer camping season.
Host school season groups with proactive communication, troubleshooting, program and ride support.
Communicate guest needs to the rest of the guest services team and other departments.
Manage with integrity the finances, people, buildings and equipment that have been entrusted to our ministry through the guest services department.
Develop and equip interns and volunteers to participate in comprehensive stewardship of the guest services department.
Execute special projects as directed by the Guest Services Coordinator.
Support a culture of safety for all guests, staff, volunteers and visitors at camp.
Maintain and care for supplies and equipment within areas of responsibility, including purchasing in a cost-effective manner.
Identify and provide opportunities for staff in continuing education, leadership development, career-pathing and cross-training through a consistent and accountable evaluation process.
Demonstrate a desire to grow through engagement in the Individual Development Plan process and participation in training and development opportunities.
Train and supervise summer interns.
Identify and encourage candidates from Summer Staff and Intern group that have potential as future camp staff.
Prepare an environment that glorifies Jesus Christ, standing on the platform of national standards and metrics.
Execute daily responsibilities with attention to the standards and metrics required for excellent camp operations in one or more of the following areas: program support, audio-visual systems, rides, challenge courses, waterfront, recreation or medical.
Pursue continual improvement in areas of responsibility.
Participate in national training events related to the areas supervised, such as sound training or challenge course training as well as training PACE calls.