Guest Services & Reservations Specialist

Sky Resorts • Ehrenberg, AZ

2d • Onsite

About The Position

Desert Garden RV Park, part of the Sky Resorts family, is seeking a friendly, organized, and self-motivated Guest Services & Reservations Specialist to join our team. This position serves as the primary point of contact for guests, residents, and prospective visitors while managing the day-to-day operations of our front office. As the sole office team member at this smaller resort, the successful candidate will be comfortable working independently, taking initiative, staying productive throughout the day, and providing exceptional customer service with minimal supervision. While guest traffic in the office is generally light, this role plays an important part in supporting Sky Resorts' reservation call center operations and will spend a significant portion of the day assisting guests by phone. In addition to guest services and reservations, the position includes light housekeeping responsibilities in common areas, monthly utility meter readings, and other administrative and property support tasks as needed.

Requirements

• Previous experience in customer service, hospitality, front desk operations, reservations, office administration, or call center environments preferred
• Strong customer service and communication skills
• Comfortable answering phones for a significant portion of the workday
• Ability to work independently with minimal supervision
• Highly organized with strong time-management skills
• Self-motivated and proactive with a strong sense of initiative
• Comfortable making decisions and solving problems independently
• Basic computer skills and ability to learn reservation management software
• Ability to multitask and shift priorities throughout the day
• Professional, friendly, and service-oriented demeanor
• Dependable, accountable, and reliable

Responsibilities

• Serve as the primary point of contact for guests, residents, and visitors
• Welcome guests and assist with inquiries in a professional and friendly manner
• Assist with check-ins, check-outs, and general guest service needs
• Process incoming mail and packages
• Maintain accurate guest and reservation records
• Manage daily office operations independently and efficiently
• Ensure the office remains organized, professional, and welcoming
• Answer incoming reservation and guest service calls promptly and professionally
• Assist guests with making, modifying, and canceling reservations
• Provide accurate information regarding rates, availability, resort amenities, and policies
• Match guests with appropriate RV sites based on their equipment and needs
• Promote additional nights, upgraded site options, and resort amenities when appropriate
• Support Sky Resorts' centralized reservation efforts by assisting with reservation calls across multiple properties
• Follow up with guests as needed to ensure excellent customer service
• Collaborate remotely with resort and call center staff to ensure reservation information remains accurate and up to date
• Monitor office supplies and communicate operational needs to management
• Help maintain a clean, organized, and welcoming office environment
• Perform light housekeeping duties in common areas, including the clubhouse, laundry facilities and public restrooms
• Conduct utility meter readings throughout the resort as scheduled, requiring occasional outdoor walking and activity
• Assist with administrative projects and seasonal tasks as needed
• Identify opportunities to improve processes, organization, and guest service experiences
• Take initiative during slower periods by completing administrative, organizational, and property support tasks

Benefits

• Competitive hourly wage based on experience
• Complimentary RV site may be provided as part of the compensation package for the right candidate
• Employee responsible for electric usage
• Opportunity to work in a friendly, resort-style environment

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed