Guest Services Representative at the Centre for Excellence
About The Position
The KF Aerospace Centre for Excellence Association was established in 2022 to perpetuate the legacy of KF Aerospace and its founder, Barry Lapointe. Designed to celebrate aviation history, promote aviation excellence, and advance participation in aerospace by way of education, advocacy, and other community-based activities, it operates on a not-for-profit basis. The KF Centre for Excellence is an impressive one-of-a-kind aviation exhibit that showcases the aerospace industry in the Okanagan Valley as well as hosting events and conferences with a connection to the aviation community. The Guest Services Representative is the first point of contact to both our internal and external customers. They will be responsible to provide a high level of Customer Service to our visitors, staff and the public. This role is a casual position.
Requirements
- Completion of High School
- Prior customer service experience
- Strong organizational skills and ability to work under pressure
- Ability to maintain positive customer service
- Ability to work and communicate well with a team
- May need to cover in the other roles as required
- Must be able to work flexible hours including weekend shift work
Nice To Haves
- Knowledge of MS Office, Point of Sale (POS) systems or DOS programs an asset
- Interest in Aviation is a plus.
Responsibilities
- Provides a warm welcome to the visitors entering the Centre for Excellence
- Provides visitors an inclusive experience that is up to the CFE standards.
- Explains the purpose of the Centre and outline the different exhibits to the visitors
- Provides guidance to the visitors as they walk through the exhibits
- Answers questions, make recommendations as to how the visitors can best experience the whole exhibit
- Processes credit card payments and maintains the cash float
- Responsible for stocking and maintaining our merchandise display, providing sales support and keeping records of inventory data
- Assists with the organization of company events
- Answers and redirect inquiries around event space booking inquiries
Benefits
- Medical and Dental Coverage
- Short & Long-Term Disability
- Health and Personal Spending Accounts
- Paid vacation and Personal time off
- Pension matching plan and voluntary RRSP
- Employee & Family Assistance Program
- A bonus program based on organizational performance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
