Guest Services Representative - The Reserve

MGM Resorts International

19h • Onsite

About The Position

As a Guest Services Representative II, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them for beyond their stay with us.

Requirements

• Must be a minimum of 21 years of age
• High School Diploma or GED
• 1+ Years of Prior Relevant Experience

Responsibilities

• Handle all incoming and outgoing calls in a courteous, efficient and enthusiastic manner as outlined by Company and Departmental standards while maintaining composure and tact throughout high volume of repetitive customer, coworker, and intra-department interactions in a fast-paced environment
• Provide dispatch services for guest requests related to luggage assistance, room service orders, housekeeping amenities, wake-up calls, check outs, early arrivals and late departures, messages, paging, long distance assistance and other special services requested by guests or administrative personnel
• Perform data entry for requested services in housekeeping, front desk, bell, limo, facilities and room service
• Inform guests of property functions and facilities upon request
• Maintain accurate records for all requests
• Dispatch bell and limo runs in accordance with front service department policies and procedures
• Maintain complete knowledge of all room service menu items, recommend or suggest additional food items
• Operate the beeper system and operate the TDD machine
• Provide management with important observations gathered from customer interactions offering suggestions to improve process, product or service offerings

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees