Guest Services Representative (0.6 FTE Alternating)

Franciscan Alliance, Inc.•Crown Point, IN

2d•Onsite

About The Position

The Guest Services Representative provides support to the staff, patients and family members. This position provides proactive service, hospitality, information, wayfinding and helps visitors and patients to locate resources. The Guest Services Representative personifies the Values of Respect for Life, Compassionate Concern and Joyful Service. This position conducts rounds in waiting rooms, inpatient rooms, Emergency Department and Outpatient and Surgery areas to identify needs and to address complaints that arise. WHO WE ARE Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

Requirements

High School Diploma/GED Required

Nice To Haves

2 years Customer Service Preferred
Cardiopulmonary Resuscitation (CPR) - American Heart Association Preferred

Responsibilities

Inventory Monitors inventory needs for required department equipment and supplies; places orders as required to maintain appropriate inventory levels.
Coaching Oversees the work of Volunteers, providing ongoing guidance and training to ensure quality of service.
Assisting Visitors Provides service by greeting and actively helping visitors who need assistance with transporting and way-finding. Deals calmly and courteously with upset or difficult visitors.
Service Recovery Solicits grievances and complaints from patients and family members on quality of service; acts as a liaison between the patient and the department assists in resolving all concerns.