Guest Services Representative

Agate Beach Inn & Sea Glass Bistro•Newport, OR

11d•Onsite

About The Position

Agate Beach Inn is Looking for an attentive, engaging, and service-oriented Guest Services Representative to join our team! As Guest Service Representative you will represent the hotel to the guest throughout all stages of the guest's stay. This position is responsible for performing the activities of the front desk including reservations, guest services, and telephone calls. We are looking for a PM shift (3pm-11pm). The Agate Beach Inn is Newport's premier oceanfront full-service hotel, offering 148 guest rooms, Sea Glass Bistro & Lounge, and over 5,000 square feet of meeting and event space. Our conference center hosts corporate, association, government, SMERF, and social events from across the Pacific Northwest, creating exciting opportunities for a driven sales professional to grow market share and build lasting client relationships. We combine the resources of a nationally recognized brand with the flexibility and culture of a locally empowered team.

Requirements

High School diploma or GED preferred OR 6 months of related experience/training
One year of hospitality experience preferred
Experience handling cash and credit card procedures
Basic Math skills
Attention to detail
Ability and flexibility to work various shifts including evenings, weekends, and holidays

Responsibilities

Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures.
Follows all guidelines in regard to guest service, including, bt not limited to check-in, reservations, check out, special requests and pre-registration
Respond promptly to any guests’ inquiries or complaints in a friendly manner and offer alternate solutions if guest demand cannot be met
Document any guest accidents by completing the accident report form