Guest Serv Representative

Waterville Valley Resort•Waterville Valley, NH

4d•Onsite

About The Position

We are seeking a friendly, organized, and service-focused guest services representative to join our team. As the first point of contact for guests, you will create a warm and welcoming experience while ensuring smooth and efficient operations at our Welcome Center. This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering exceptional hospitality, especially during our busy seasons.

Requirements

Strong customer service skills with a friendly and helpful attitude.
Ability to multitask in a fast paced environment while maintaining accuracy and attention to detail.
Strong organizational and interpersonal skills.
Ability to learn quickly and follow written and verbal instructions.
Basic computer experience.
Ability to work effectively as part of a team.

Responsibilities

Greet all guests warmly upon arrival and departure, creating a positive first impression.
Provide prompt, courteous responses to guest inquiries and requests.
Check guests in and out, process payments, issue room keys, and ensure all reservation details are accurate.
Resolve guest issues with professionalism and a service first attitude.
Offer knowledgeable guidance about resort amenities, activities, local attractions, and dining options, etc.
Answer phones professionally and assist with reservations, modifications, confirmations, and cancellations.
Maintain accurate records of guest accounts, and any daily activity logs.
Follow proper procedures for posting charges, settling accounts, and handling billing questions.
Keep the front desk and welcome center, tidy, and welcoming, including retail displays.
Maintain punctuality and dependability for scheduled shifts.
Communicate effectively with housekeeping, maintenance, and all other departments to fulfill guest needs.
Promote resort programs that enhance guest satisfaction and loyalty.
Relay relevant shift information to the next shift and supervisors.
Foster positive working relationships and contribute to a collaborative team environment.
Complete all checklists and assigned tasks accurately and on time.
Uphold all safety, security, and emergency procedures.
Be flexible and shift to other work areas as the need arises during different seasons.
All other tasks assigned by management.