Swing Shift Guest Services Representative - Full Time ( Harrah's Hoosier Park)

Caesars Entertainment•Anderson, IN

9d•Onsite

About The Position

This role is responsible for guest interaction at the Rewards Club desk. The Guest Services Representative will greet all guests, promote exceptional customer service, and encourage membership into the rewards program. They will be responsible for inputting patron information not captured by reservations, educating patrons on rewards club benefits, and maintaining daily procedures regarding Rewards Club members, including discerning appropriate identification, filing, and record keeping. Additionally, the role involves maintaining and balancing a cash drawer, managing coupons and newspaper promotions, making public or special announcements, and handling direct mail inquiries, including updating customer account information. The representative will also assist with resolving player complaints and problems, and with the implementation, distribution, and redemption of promotional items.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or 1 to 3 year's equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or Team members of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Must be computer literate.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Responsible for fostering a fun environment.
Responsible for being gracious to all guests and co- workers.
Responsible for promoting a positive influence in the community and participating in company- sponsored events.
Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
Ensures that behavior and appearance comply with established standards.
Maintains a professional work environment with management and staff.
Must be able to obtain and maintain an Indiana Gaming Commission License.
Regularly required to sit, stand at least 8-10 hours daily, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Frequently required to stand and walk 2-3 miles in an 8-10 hour workday.
Occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Occasionally required to climb and descend stairs and balance.

Nice To Haves

Must have an outgoing, energetic and enthusiastic attitude.
Must be comfortable initiating conversations and creating a fun environment with our guests.

Responsibilities

Greeting all guests.
Promoting exceptional customer service.
Promoting membership into the rewards program.
Inputting all patron information not captured by reservations.
Educating patrons on rewards club benefits.
Maintaining daily procedures regarding the Rewards Club members which includes, discerning appropriate identification, filing and record keeping.
Maintaining and balancing a cash drawer.
Handling coupons and newspaper promotions regarding cruises and promotions on property.
Making public announcements or special announcements.
Handling direct mail inquiries to include updating customer account information and related duties.
Assisting with the resolution of player complaints and problems.
Assisting with promotional item implementation, distribution and redemption.