Swing Shift Guest Services Representative - Full Time ( Harrah's Hoosier Park)
About The Position
Responsible for guest interaction at the Rewards Club desk. This role involves greeting guests, promoting exceptional customer service, and encouraging membership into the rewards program. The representative will input patron information not captured by reservations, educate patrons on rewards club benefits, and maintain daily procedures for Rewards Club members, including verifying identification and record keeping. Additionally, the role requires managing a cash drawer, handling coupons and newspaper promotions, making public announcements, and responding to direct mail inquiries by updating customer account information. The position also assists with resolving player complaints and problems, and with the implementation, distribution, and redemption of promotional items.
Requirements
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or 1 to 3 year's equivalent combination of education and experience.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or Team members of organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Must be computer literate.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Responsible for fostering a fun environment.
- Responsible for being gracious to all guests and co- workers.
- Responsible for promoting a positive influence in the community and participating in company- sponsored events.
- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
- Ensures that behavior and appearance comply with established standards.
- Maintains a professional work environment with management and staff.
- Must be able to obtain and maintain an Indiana Gaming Commission License.
Nice To Haves
- Must have an outgoing, energetic and enthusiastic attitude.
- Must be comfortable initiating conversations and creating a fun environment with our guests.
Responsibilities
- Greeting all guests.
- Promoting exceptional customer service.
- Promoting membership into the rewards program.
- Inputting all patron information not captured by reservations.
- Educating patrons rewards club benefits.
- Maintaining daily procedures regarding the Rewards Club members which includes, discerning appropriate identification, filing and record keeping.
- Maintaining and balancing a cash drawer.
- Handling coupons and newspaper promotions regarding cruises and promotions on property.
- Making public announcements or special announcements.
- Handling direct mail inquiries to include updating customer account information and related duties.
- Assisting with the resolution of player complaints and problems.
- Assisting with promotional item implementation, distribution and redemption.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
