Seas. Guest Services Representative

Canada Lands Company•Toronto, ON

1d•Onsite

About The Position

To provide CN Tower guests with superior service through friendly interactions, service excellence and efficient guest flow control. Work in any/all Guest Services areas providing timely service and accurate product information. Act as ambassadors of the CN Tower and the City of Toronto, engaging, entertaining and providing information to guests throughout their visit. Operate any of the department’s core services, including monitoring guest queuing areas, the elevators and any attractions. Assist in any Guest Service areas as required.

Requirements

Customer service experience is required.
Ability to stand or walk for long periods of the day.
Ability to work in varying weather conditions (including but not limited to cold and hot weather, rain and windy conditions).
Flexible to work rotating shifts, which includes but is not limited to evenings, weekends, holidays and overtime as required.

Nice To Haves

Hospitality and tourism experience is an asset.
A secondary school diploma is an asset.
Bilingual (English/French) an asset.

Responsibilities

Demonstrate excellent product and service knowledge
Demonstrate superior communication and listening skills
Present a professional image to guests; act as ambassador of the CN Tower and the City of Toronto
Execute role in specific areas of responsibility while demonstrating quality focus and delivery
Interact with guests and ensure an entertaining guest experience
Utilizing the ViewFinder App on tablets with guests on upper levels
Scanning and verifying the different ticket types
Operating and ensuring safe travel in the elevators
Ensure that Guest Services areas are in presentable condition, assisting in cleaning where necessary
A willingness to be cross-trained
Setting up meeting rooms and other areas for functions and events
Adhere to all Company policies and departmental procedures
Other duties as required