Guest Services Representative

Puppy Paws Hotel & Spa•Edmond, OK

11d•Onsite

About The Position

Puppy Paws Hotel and Spa is seeking individuals who LOVE dogs and have a passion for providing a safe and loving environment for them. We are looking for team members who believe in doing everything with EXCELLENCE and are eager to join a compassionate, positive, and knowledgeable team. Our primary goals are to focus on pet health and well-being by providing fun daily activities, offer personal service by knowing pups and their owners, continually exceed client expectations by building relationships and giving every dog the utmost attention and care, and create a fun and loving environment where pups enjoy spending time away from home. We are looking for individuals willing to be cross-trained in multiple positions. Open availability is required for weekends and holidays. As a Receptionist, you will need to maintain excellent customer service and communication, be attentive to detail, take instructions well, and maintain a positive attitude. Cooperation and teamwork with all departments are essential, as is following Puppy Paws Guidelines and Core Values: LOVE . CARE . EXCELLENCE. As a Doggie Daycare Attendant, you need to be attentive, have a high level of comfort and confidence with dogs, and be able to stand or walk for extended periods and lift up to 50lbs.

Requirements

Open Availability required for weekends
Ability to work weekends and holidays
Able to lift up to 50 lbs
Ability to stand and/or walk for extended periods of time
A high level of comfort & confidence with dogs

Nice To Haves

Customer Service Experience preferred
Willing to be cross trained in multiple positions

Responsibilities

Uphold Puppy Paws Core Values; LOVE . CARE . EXCELLENCE
Reliability and a consistent work ethic is a must, we are caring for precious pets
Excellent customer service skills and an exceptional level of communication in a professional manner
Maintain a positive attitude in all interactions with clients, pets and other teammates, maintain and promote a positive culture
Organizational skills
Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Strong verbal and written communication skills, good judgment and ability to manage stressful situations
Demonstrate ability to show empathy toward clients and treat pets with compassion and respect
Ability to work independently on assigned tasks as well as to accept direction on given assignments
Available to work weekends and holidays
Oversee and interact with dogs of all sizes in open group play with 15-20 dogs.
A high level of comfort & confidence with dogs
Always making sure the dogs are having a safe and positive experience by upholding our Dog Safety Guidelines.
Maintain a clean work environment
Follow and uphold Puppy Paws dress code.
Able to lift up to 50 lbs
Ability to stand and/or walk for extended periods of time
Clear, Consistent, Communication
A passion for dogs, and a gentle touch
Receive and place calls to clients for the purpose of scheduling.
Prioritize multiple tasks in a calm, organized manner
Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
Assist all clients by providing necessary instructions, information and invoices, and schedule all future appointments
Utilize Paw Partner computer systems to document and communicate with clients and teammates
Utilizing standard office/business equipment
Manage the financial needs by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures
Give tours of the facility
Work off-site events
Nanny Concierge Services: Pick-Up & Deliveries etc..
Work from a task list for duties
Be attentive to the dogs
Understand and operate within the Puppy Paws Service Standards.
Follow playroom guidelines