Guest Services Representative (Full Time) (36805)

Agua Caliente Casinos•Rancho Mirage, CA

20h•Onsite

About The Position

Accommodates guests of the Hotel by performing various duties related to room inventory management, guest services, and financial transactions. This role involves ensuring guest satisfaction through efficient operations and excellent customer service.

Requirements

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
High School Diploma, GED, or equivalent combination of education and experience.
Ability to stand, move and work throughout the office area and properties, including walking up to 1 mile, climbing stairs and sitting at a desk/work station for the duration of the shift.
Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis.
Sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Nice To Haves

Gaming experience not required.

Responsibilities

Monitor and analyze room inventory to maximize occupancy and increase average rate.
Answer the telephone using appropriate greetings.
Process guest telephone requests in a timely manner.
Understand and implement new and existing front office procedures.
Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice and positive body language.
Compute bills, collect payments, and make change for guests, verifying and imprinting credit cards for authorization.
Help train new and existing employees for the efficient operation of the department.
Assign reservations based on resort availability and guest preference.
Inform guests of check-in and check-out times and offer choices of smoking or non-smoking rooms.
Keep records of room availability and guest accounts.
Deposit guests' valuables in the hotel safe deposit box.
Memorize and communicate deposit and guarantee policies.
Issue room keys and provide escort instructions to bellhops.
Accurately process transactions.
Carry out responsibilities in accordance with the organization's policies and procedures.
Assist in training Guest Representatives I in taking reservations and operating computer terminals and printers to store and receive reservation data.