Guest Services Representative

Turning Stone Enterprises•Verona, NY

8d•Onsite

About The Position

As a Guest Services Representative, you’ll have the opportunity to assist guests with their inquiries about the TS Rewards programs and events, all while creating a warm and welcoming experience. We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Requirements

Experience within the performing arts, hospitality, ticketing, and box office operations.
Previous cash handling and credit card handling experience.
A High School Diploma or High School Equivalency Diploma.
Strong computer skills (both on desktop & mobile devices).
To stand/walk for long periods of time and lift up to 31 - 40 pounds.

Nice To Haves

Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
Empowerment – We believe in our team members. With learning opportunities, career growth potential, and recognition of outstanding performance, we encourage our team to take pride in their work.

Responsibilities

Ensure guests receive exemplary service when assisting guests with the TS Rewards program or Event questions.
Provide efficient and friendly service while signing up guests for new TS Rewards cards, or processing ticket purchase transactions.
Maintain working knowledge of TS Rewards events, promotions, and player offers.
Maintain awareness of the Event Calendar, and seating configurations for each upcoming event.
Adhere to policies and procedures relating to all guest transactions.