Guest Services Representative

My Place Hotels•Brookings, SD

7d•Onsite

About The Position

My Place Hotel is seeking a motivated and detail-oriented Guest Services Representative to join their team. This role is crucial for delivering exceptional guest experiences, serving as the main point of contact from reservation to check-out. The ideal candidate is organized, dependable, a multitasker with a positive attitude, and knowledgeable about the local area.

Requirements

Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications.
Strong Communication Skills: Excellent verbal and written communication skills.
Organizational & Multi-Tasking Abilities: Ability to juggle multiple tasks while maintaining high standards of accuracy and organization.
Dependability & Professionalism: Reliability, professionalism, and consistency.
Attention to Detail: Meticulous approach to ensure accuracy in financial transactions and guest records.

Nice To Haves

Strong knowledge of the local area.

Responsibilities

Welcome and greet guests warmly, efficiently handle check-ins and check-outs, manage reservations, and accurately record charges for rooms, taxes, My Store purchases, and pet fees.
Serve as a resource for guests, providing information about the hotel, amenities, local attractions, restaurants, shopping, and churches. Address and resolve guest concerns or complaints professionally.
Operate the phone system with proper etiquette, take and transfer calls, record messages, and manage guest wake-up calls.
Complete credit card authorizations and accurately handle cash transactions, providing change.
Maintain organized records of daily activities, including preparing the Night Audit Checklist, managing cash and call logs, and updating the Front Desk Log. Report issues to the General Manager.
Adhere to all safety and security protocols, regularly inspect the property, including walking floors and stairwells, checking outside doors for security, and ensuring outside lighting is functional.
Actively promote the Stay Rewarded Loyalty Program.
Assist with cleaning tasks, including laundry, cleaning and sanitizing common areas, stocking supplies, making coffee, and stocking the coffee bar. Ensure entrances and sidewalks are clear of snow and ice.
Deliver additional guest supplies such as rollaway cribs, towels, and soap. Issue and track master keys and key cards for housekeeping and maintenance staff.
Assist with cleaning guest rooms when needed, especially during peak times or staff shortages.