Seasonal Guest Services Representative - Contract (PT)

Cadillac Fairview•Toronto, ON

11d•CA$18 - CA$24•Onsite

About The Position

This role is a Seasonal Guest Services Representative position on a contract basis, working part-time. The primary goal is to provide exceptional customer service to shoppers, community retailers, and business partners. The successful candidate must be available and flexible to work days, evenings, weekends, and holidays, and may be required to stand for extended periods.

Requirements

Previous experience in the hospitality field preferred.
Excellent customer service and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to multi-task.
Ability to assess, take initiative, and fulfill customer and tenant expectations.
Responsible, punctual, and excellent ability to interact with the public.
Professional and polished demeanor.
Excellent communication skills (written & verbal).
Able to work well under pressure with minimal supervision and meet deadlines.
Availability and flexibility to work days, evenings, weekends, and holidays.
May be required to stand for extended periods of time.

Responsibilities

Deliver guest services programs daily, including gift card sales, complimentary stroller/wheelchair/walker rentals, providing retail and community information, and promoting mall events.
Receive and direct all incoming calls and inquiries via telephone, two-way radio, or in person, answering questions or forwarding to the appropriate station to ensure prompt responses and high customer service levels.
Dispatch Security and Maintenance personnel using a portable radio system.
Generate a variety of weekly reports by accessing appropriate information to provide the Guest Services Supervisor with up-to-date status.
Develop and cultivate relationships with the community and shopping center retailers to stay informed about community activities, mall fashions, events, and programs.
Maintain ongoing interaction with shopping center customers and act as a liaison between customers, security, maintenance, marketing, and all shopping center departments at the administrative level.
Administer gift card sales, including overseeing the maintenance of related files, reviewing daily sales journals, reconciling daily sales reports, and managing inventory levels to increase revenues and accurately record transactions for accounting and forecasting.
Maintain the Guest Services database, ensuring customer information is kept current.
Maintain a log to record up-to-date information regarding special events, promotions, changes, and visitor concerns.
Communicate with customers proactively and regularly to inform them of pertinent information, enhancing the positive image of the shopping center and encouraging repeat traffic.
Assist the Marketing Department with the execution of marketing programs as required.