Seasonal Guest Services Representative

Denver Zoo Conservation Alliance•Denver, CO

10d•$19•Onsite

About The Position

The Denver Zoo Conservation Alliance (DZCA) is seeking a Seasonal Guest Services Representative to play a key role in creating a welcoming and inclusive experience for all guests. This position involves assisting guests, processing transactions, balancing cash, and ensuring smooth daily operations. The ideal candidate is enthusiastic about delivering exceptional guest service, solving problems, and working collaboratively in a dynamic setting. This role is for the 2026 Fall/Winter season, budgeted through the end of January 2027. Attendance at one of the New Staff Orientation dates (August 31st, September 14th, or September 28th) is required upon hiring.

Requirements

Prior experience in customer service and cash handling is preferred.
Ability to welcome and assist guests of all backgrounds and abilities with a friendly and positive attitude.
Comfortable interacting with guests, giving directions, answering questions, and managing crowds in busy environments.
Passion for animals, nature, and creating fun, memorable experiences for families and guests.
Basic computer skills, including familiarity with Microsoft Office Suite, are a plus.
Adaptable and organized, able to multitask and problem-solve independently or as part of a team.
Willing to work outdoors, in crowded spaces, and assist guests with varying needs.
Ability to pass a background check and pre-employment drug and alcohol screen.
Ability to lift to 25 lbs.
Ability to walk (80 acres) and/or stand up to 7.5 hours daily in extreme cold and extreme heat.

Nice To Haves

Bilingual in Spanish/English is a plus, with a pay differential for verified Spanish fluency.

Responsibilities

Welcome and greet each guest in a friendly and professional manner while anticipating their needs.
Provide efficient and accurate collection of various fees, including admissions, attractions, memberships, programs, and events.
Utilize suggestive upselling techniques to enhance the guest experience.
Provide wayfinding support at various exhibits throughout the zoo to ensure the safety of guests and animals.
Assist with various projects/activities for the Guest Services and Guest Operations department.
Collaborate with all DZCA Departments and staff to provide an exceptional guest experience.
Support guest entry into animal experience areas, providing policies for a positive guest experience and ensuring animal safety.
Take on additional tasks as needed, as job responsibilities may evolve.