Guest Services Representative

QuadReal Property Group•North Vancouver, BC

13d•CA$21 - CA$21•Onsite

About The Position

The Guest Services Representative will act as a “brand ambassador” for Capilano Mall, enthusiastically promoting the Centre, its stores, programs and services. The Guest Services Representative reports directly to the Guest Services Supervisor. This is a part-time permanent postion. The expected weekly hours wlll be 30 hours per week with addional hours neeed from time to time.

Requirements

Experience in a similar position with exceptional customer service skills
Intermediate skills in Microsoft Office (Excel and Word)
Strong organizational, planning and time management skills
Excellent oral and written communication skills
Strong attention to detail and problem solving skills
Ability to prioritize workload and handle competing priorities and deadlines
Positive and friendly "Customer First" attitude
Flexible schedule and with the ability to work at least three days per week on weekdays, weekends, and holidays

Responsibilities

Respond to shopper’s requests and inquiries, via telephone, email, or in-person, responding in a professional, knowledgeable, and friendly manner
Maintain a thorough knowledge of the Centre’s services, stores and locations, merchandise, and upcoming special events and promotional services
Develop and maintain strong relationships with retailers and educate on the Centre’s services
Proactively seek opportunities to create memorable customer interactions, going above and beyond to assist customers, and provide exceptional service
Comply with the roof access, lost and found and wheelchair/stroller sign-out procedures.
Support the Centre’s gift card program including handling cash, credit and Interact payment, and reconciling receipts
Complete administrative tasks and conduct all service functions related to the Concierge Desk
Assist with promotional and special events as required
Provide gift wrapping for customers and assist with other related duties