Guest Services Representative
About The Position
The Guest Services Representative provides exceptional customer service to casino guests and serves as a primary point of contact for information about the player loyalty program, casino promotions, rewards, policies, procedures, amenities, services, and events. The role includes enrolling guests in the loyalty program, maintaining accurate guest and transaction records, processing eligible rewards, and assisting with promotional activities. The representative follows established procedures for handling cash, prizes, and confidential information and works with other departments to support a positive guest experience. The position is full-time at Grand River Casino in Mobridge, South Dakota, with a stated salary range of $14.18–$16.38.
Requirements
- Must be at least 21 years of age.
- Must qualify for and maintain a Standing Rock Sioux Tribal Key License.
- Must have 20/20 corrected vision and not be color blind, as required by the position's existing qualifications.
- Must demonstrate professionalism, dependability, honesty, and a positive attitude.
- Must communicate effectively with guests, coworkers, and management.
- Must be willing to work a flexible schedule, including evenings, weekends, and holidays.
- High school diploma or GED required.
- Strong communication, organizational, and customer service skills.
- Ability to learn and operate casino player management systems, promotional kiosks, and other departmental technology.
- Ability to accurately handle cash transactions and maintain detailed records.
- Ability to multitask and remain professional in a fast-paced casino environment.
- Ability to work independently and as part of a team.
- Strong attention to detail and ability to follow established policies and procedures.
- Ability to perform duties requiring prolonged sitting for up to eight hours, and to stand, walk, and move throughout the casino as needed.
- Sufficient manual dexterity to operate computers, printers, card readers, and other office equipment.
- Must be able to perform the essential functions of the position with or without reasonable accommodation.
Nice To Haves
- At least three months of customer service experience preferred.
- Basic computer knowledge and data entry skills preferred.
Responsibilities
- Greet and assist casino guests in a friendly, courteous, and professional manner.
- Enter, update, and maintain guest information in player management and loyalty systems.
- Explain loyalty program benefits, policies, procedures, and rewards to current and prospective members.
- Enroll new loyalty program members and issue player cards.
- Process and redeem eligible loyalty points for cash or other approved rewards according to established procedures.
- Maintain knowledge of ongoing and upcoming promotions, events, drawings, and guest incentives.
- Assist with promotional registration, drawing entries, prize distribution, and other promotional activities.
- Record, organize, and maintain documentation related to promotions, guest transactions, and departmental activities.
- Answer questions about casino amenities, services, hours, and upcoming events.
- Assist guests with questions or concerns and refer matters to the appropriate supervisor or department when necessary.
- Maintain a clean, organized, and professional Guest Services work area.
- Follow procedures for handling cash, promotional prizes, confidential guest information, and other departmental responsibilities.
- Work cooperatively with Marketing, Casino Operations, Security, and other departments to support a positive guest experience.
- Perform additional duties as assigned by the Marketing Director.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
