Guest Services Representative

INTOWN SUITES • Albuquerque, NM

2d

About The Position

The Guest Services Representative assists guests efficiently, courteously, and professionally with front-office functions. When the General Manager is absent, the representative covers all aspects of front-office operations, including reporting to the Regional Operations Manager and handling bank deposits. The role requires supporting property staff, maintaining safety and security standards, addressing guest concerns, and keeping desk, office, and property areas clean.

Requirements

• Possess a valid driver's license, current auto insurance, and a functioning automobile.
• Be able to read, understand, and interpret reports and other internal hotel information.
• Read, speak, write, and understand English to interact with guests and staff and handle administrative duties.
• Have sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage, and count and balance a cash bank.
• Have general computer proficiency.
• Possess thorough knowledge of front-office and related department operations, service standards and techniques, guest relations and etiquette, and upselling techniques.
• Be able to compose and express thoughts concisely for effective communication.
• Be able and flexible to work long hours regularly and as business conditions demand.
• Be able to manage multiple activities, often in stressful situations with time constraints.
• Use time-management skills to accomplish tasks effectively.
• Exercise sound judgment across front-office operations and staff, and solve guest and operational problems effectively.

Responsibilities

• Take reservations correctly and courteously.
• Represent the hotel professionally; check guests in and out in a timely and efficient manner.
• Address guest issues professionally and notify the General Manager or equivalent immediately about guest, employee, or cash concerns.
• Provide guidance to property staff as needed.
• Ensure compliance with safety and security standards; promptly report safety or security policy violations.
• Identify and follow up on life-safety and inspection issues.
• Report to the Regional Operations Manager and make bank deposits when the General Manager is absent.
• Keep desk and office areas clean and neat, and help ensure the property is free of trash and debris.
• Perform a variety of front-office and related duties in response to business needs.
• Travel to other properties within the market and to the bank.

Benefits

• Easy-to-follow training programs and supportive onboarding team.
• Health, dental, vision, life, and disability insurance for full-time employees.
• 401(k) with company match.
• PTO for full-time employees.
• Sundays off and no late shifts.
• Weekly payroll.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed