Guest Services Representative - Part Time - CF Polo Park

Cadillac Fairview•Winnipeg, MB

6d•Onsite

About The Position

This is a part-time role focused on providing outstanding customer service to shoppers, retailers, and business partners. The successful candidate must be available and flexible to work days, evenings, weekends, and holidays, and may be required to stand for extended periods.

Requirements

Previous experience in the hospitality field preferred.
Strong organizational skills, ability to multi-task and attention to detail.
Ability to stand for extended periods of time and walk the Centre while interacting with guests.
Ability to assess, take initiative and fulfill customer and tenant expectations.
Availability and flexibility to work days, evenings, weekends, and holidays.
An outstanding teammate with strong interpersonal skills.
Customer-service focused.
Excellent communicator, both written and verbal.
Responsible, punctual and excellent ability to interact with the public.
Professional and polished.
Able to work well under pressure with minimal direction and meet deadlines.

Responsibilities

Deliver guest services programs daily to shoppers, including gift card sales, complimentary stroller/wheelchair/walker rentals, retail and community information, and promotion of mall events.
Receive and direct all incoming calls and inquiries via telephone, two-way radio, or in person, answering questions or forwarding to the appropriate station to ensure prompt responses and high customer service.
Dispatch Security and Maintenance personnel using the portable radio system.
Generate a variety of weekly reports by accessing appropriate information to provide the Guest Services Supervisor with up-to-date status.
Develop and cultivate relationships with the community and shopping center retailers to be proficient in community activities, mall fashions, mall events, and programs.
Maintain ongoing interaction with shopping center customers and act as a liaison between customers, security, maintenance, marketing, and all shopping center departments at the administrative level.
Coordinate gift card sales at Guest Services, including supervising the maintenance of related files by reviewing daily sales journals, reconciling daily sales reports, and managing inventory levels to increase revenues and accurately record transactions for accounting and forecasting.
Maintain the Guest Services database, ensuring customer information is kept current.
Maintain a log to record up-to-date information regarding special events, promotions, changes, and visitor concerns.
Connect with customers proactively and regularly by informing them of pertinent information to improve the positive image of the shopping center and encourage repeat traffic.
Assist the Marketing Department with the execution of marketing programs as required.
Roam throughout the entire shopping center and station at specific hotspots to assist traffic flow and direct visitors/shoppers.