Guest Services Representative PHX

VIP Hospitality LLC•Phoenix, AZ

3d•Onsite

About The Position

Be a part of the customer service team at Sky Harbor International Airport! We help airport guests find their way, find the services they need, and do what we can to brighten their day to make our airport, America's Friendliest! Full-time work ranges from 30-40 hours per week, part-time work between 15-29 hours per week. Availability required are 6am-3pm or 2pm-12am Benefits may include parking/transit reimbursement or parking passes, 401(k), paid time-off, and medical, dental, and vision insurance and vary based on employment status. Wages begin at $16.00 per hour.

Requirements

Must be fluent in speaking and writing in the English language
Must be able to stand and/or walk for up to the entire length of the shift.
Must be able to operate and/or learn how to operate computers/tablets/smartphones and software such as Microsoft Office/Rippling within first two weeks.
Able to remain positive, empathetic, and calm during passenger and team member interactions
Must be able to acquire and maintain an airport-issued badge ID:
18 years of age or older
Authorized for employment in the United States
Able to provided required forms of identification for badging in a timely manner

Nice To Haves

Customer service or wayfinding/information help desk experience preferred.
Preference to those who speak additional languages particularly Spanish.

Responsibilities

Engaging guests at and around airport information desks or booths
Checking outbound passengers in at virtual queuing
Greeting and guiding inbound international passengers in the FIS
Wayfinding for those who find themselves at the rental car facility
Providing additional support to airport stakeholders, programs, or volunteers to close the loop on airport guest needs