Guest Services Representative
About The Position
Welcome and assist guests in person or over the phone with warmth, professionalism, and efficiency. Anticipate guest needs by observing cues and proactively offering assistance. Coordinate with other departments and team members to ensure guest requests are fulfilled quickly and accurately. Process ticket sales, wristbands, rentals, payments, and approved refunds accurately using SKYLAKE’s point-of-sale (POS) system. Provide clear, accurate information about attractions, schedules, dining, special events, and SKYLAKE policies, tailoring recommendations to each guest’s needs. Resolve guest concerns with empathy and professionalism, escalating issues when necessary and working toward a positive outcome that reflects SKYLAKE standards of excellence. Maintain up-to-date knowledge of SKYLAKE events, schedules, and safety protocols. Other duties as assigned.
Requirements
- A genuine passion for hospitality and creating memorable experiences
- Strong communication skills and the ability to connect with guests
- Problem-solving abilities and a calm, positive demeanor under pressure
- Ability to work outdoors in an environment with elevated noise levels
- Ability to read, write, communicate effectively, and follow safety instructions and procedures
- Ability to work a flexible schedule, including nights, weekends, and holidays
- Employment may be contingent upon background checks and verification of work authorization.
Nice To Haves
- Experience in customer service, hospitality, or another guest-facing role; theme park or attractions experience is a plus
- A professional, energetic, self-motivated, and positive approach to work
Responsibilities
- Welcome and assist guests in person or over the phone with warmth, professionalism, and efficiency
- Anticipate guest needs by observing cues and proactively offering assistance
- Coordinate with other departments and team members to ensure guest requests are fulfilled quickly and accurately
- Process ticket sales, wristbands, rentals, payments, and approved refunds accurately using SKYLAKE’s point-of-sale (POS) system
- Provide clear, accurate information about attractions, schedules, dining, special events, and SKYLAKE policies, tailoring recommendations to each guest’s needs
- Resolve guest concerns with empathy and professionalism, escalating issues when necessary and working toward a positive outcome that reflects SKYLAKE standards of excellence
- Maintain up-to-date knowledge of SKYLAKE events, schedules, and safety protocols
- Other duties as assigned
Benefits
- Discounts on food, beverages, and retail items
Stand Out From the Crowd
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
